Refund policy
Last Updated: 20 November 2025
At Essence of the Middle East, we want you to be completely satisfied with your purchase. If you experience any issue with your order, we are here to help.
1. Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, unopened, and in original packaging.
- For hygiene reasons, perfume oils, opened fragrances, testers, and used products cannot be returned.
- Proof of purchase (order number or receipt) is required.
2. Refunds
- Approved refunds will be issued to your original method of payment.
- Refunds may take 5–7 business days to reflect depending on your bank.
- Shipping fees are non-refundable.
3. Exchanges
- We offer exchanges only for damaged, leaking, or incorrect items.
- You must notify us within 48 hours of receiving the product.
- Photos and videos may be requested for verification.
4. Wrong or Damaged Items
If you received the wrong item or if your item arrived damaged, please contact us immediately so we can assist.
5. Non-Returnable Items
- Opened perfume bottles
- Used fragrance oils
- Gift cards
- Sale or discounted items
6. How to Request a Return
Please contact our support team with the following:
- Your full name
- Order number
- Reason for return
- Photos (if applicable)
Contact Information
Support Hours: Mon–Sat, 9:00 AM – 6:00 PM
Phone / WhatsApp: +27 61 223 2120
Email: support@essenceofthemiddleeast.co.za
We appreciate your understanding and thank you for choosing Essence of the Middle East.